Privacy Policy – Sofa Masters

Effective Date: 01/01/2025

Welcome to Sofa Masters! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.sofamasters.in or use our services.

By accessing our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using our site.

1. Information We Collect

1.1 Personal Information

When you contact us or request our services, we may collect:

Your name

Your email address

Your phone number

Your location or service address

1.2 Non-Personal Information

We also collect non-personal data automatically, such as:

IP address

Browser type and device information

Pages visited on our website

Time spent on pages

Referral source (how you reached our site)

1.3 Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

1.4 Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies help us:
✔ Analyze website traffic and visitor behavior
✔ Store user preferences for better navigation
✔ Improve website performance and security

You can disable cookies in your browser settings, but this may affect certain features of our website.

2. How We Use Your Information

We use your data for the following purposes:

✔ To respond to your inquiries and service requests.

✔ To improve our website and customer experience.

✔ To send updates, offers, or promotional messages (only if you opt-in).

✔ To analyze website performance and traffic patterns.

✔ To prevent fraud, security threats, or unauthorized access.

3. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, while we strive to secure your data, we cannot guarantee complete security due to the nature of the internet.

4. Third-Party Services and Sharing of Information

We do not sell, trade, or rent your personal data. However, we may share information with trusted third parties to improve our services, including:

🔹 Google Analytics & Facebook Ads – To analyze visitor behavior and run targeted advertising campaigns.

🔹 Payment Processors – If online payments are required for any service.

🔹 Service Providers & Technicians – If necessary to fulfill your repair or upholstery service request.

🔹 Legal Authorities – If required by law enforcement or government agencies.

These third parties are obligated to keep your information confidential.

5. Your Rights and Choices

You have the following rights regarding your personal information:

✔ Access & Correction: You can request a copy of your personal data or ask for corrections if any information is incorrect.

✔ Opt-out of Marketing Communications: You can unsubscribe from emails or SMS notifications anytime.

✔ Data Deletion: You can request us to delete your personal data from our records.

To exercise these rights, email us at contact@sofamasters.in.

6. External Link

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. By continuing to use our website after any modifications, you agree to the updated terms.

8. Contact Information

If you have any questions regarding this Privacy Policy or how your data is used, you can contact us at:

📍 Sofa Masters

📍 C-85, G/F, Munirka Village, Munirka, New Delhi – 110067

📞 Phone: +91 8527820377

📩 Email: contact@sofamasters.in

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Thank you for trusting Sofa Masters! Your privacy is our priority.